You may return most new, unopened items within 7 days of delivery for a full refund. Once received our team will confirm eligibility and will process the refund or will be in contact if not eligible. Please note: it is the buyers responsibility for the return shipping costs.
In the event you have received an incorrect item we will gladly pay the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please note: There will be a restocking fee of 20%, shipping costs is non refundable, this applies to all orders.
We are able to ship worldwide, if you have a local "Authorised TOM'S Distributor" in your country we strongly advise to check with them first.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
International Buyers - Please contact us directly to place an order.
Please note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
While we endeavour to ensure pricing on our website are up to date, errors sometimes do occur.
Please note: All prices displayed on our website are excluding GST.